Refund & Returns Policy

We are committed to delivering high-quality furniture and excellent customer service. This policy outlines your rights and our procedures for refunds, returns, repairs, and replacements. It complies with the Federal Competition and Consumer Protection Act (FCCPA) 2018 and relevant Lagos State consumer protection guidelines. Blanket “no refund” rules do not override your legal rights for defective, unsafe, misdescribed, or unfit goods.

1. Your Legal Rights

Under Nigerian law, you are entitled to goods that are of acceptable quality, fit for their intended purpose (especially if that purpose was communicated to us), and match the description or sample provided.

If goods are defective, unsafe, do not match the description/sample, or are unsuitable for the purpose made known to us, you have the right to a repair, replacement, or full refund. You may reject such goods within a reasonable time. Store policies cannot waive these statutory rights.

2. Inspection on Delivery / Collection

Please inspect all items carefully upon delivery or collection from our Ikeja showroom or any of our other showrooms. Note any visible damage, defects, or discrepancies on the delivery note/receipt and notify us immediately (ideally within 24–48 hours, and no later than 7 days). Take clear photographs of the issue, packaging, and item. Failure to inspect and report promptly may affect claims for transit or obvious damage.

3. Defective, Damaged, Incorrect, or Misdescribed Items

• Report the issue to us as soon as possible with proof of purchase (receipt/invoice), order details, description of the problem, and supporting photos/videos.
• We will assess the claim promptly (usually within 3–7 business days).
• Remedies (at our discretion, in line with the law and the nature of the defect): free repair, replacement with the same or equivalent item, or full refund.
• We cover reasonable return/collection costs for approved defective or incorrect items.
• This applies to both showroom and online/website purchases.

4. Change of Mind / Non-Defective Returns

Returns for change of mind, wrong size preference (where not our error), or similar reasons are accepted only under these conditions:

• Request must be made within 7 days of delivery/collection.
• Item must be unused, undamaged, in original packaging (where applicable), with all accessories, and in resalable condition.
• Proof of purchase required.
• Custom-made, made-to-order, personalized, or specially ordered items are not eligible for change-of-mind returns.
• Clearance, final-sale, or heavily discounted items may be marked non-returnable (except for defects).
• A restocking fee of up to 15–20% may apply.
• Customer is responsible for return transport costs (furniture is bulky; we can arrange collection at your expense).
• Once inspected and approved, we will process a refund or exchange (subject to availability).

5. Custom / Made-to-Order Furniture

Because these pieces are manufactured specifically for you:

• They are generally non-refundable and non-returnable once production has started or the item is completed, except where the item is defective, does not match the agreed specifications, or is otherwise covered by your statutory rights under the FCCPA.
• Deposits for custom work are typically non-refundable once materials have been ordered or production has begun (we will confirm this at the time of order). You may cancel advance orders subject to reasonable charges for work already performed and materials committed.

6. How to Request a Return, Repair, Replacement, or Refund

1. Contact us via email, phone, WhatsApp, or in person at our Ikeja showroom.
2. Provide your full name, contact details, order/invoice number, date of purchase, description of the issue, and photos (for defects/damage).
3. We will respond with next steps, which may include inspection at the showroom, collection, or further assessment.
4. Do not arrange independent return shipping without our authorization for defective claims.

7. Refund Process & Timeline

• Approved refunds are issued to the original payment method (or store credit/bank transfer if preferred/agreed).
• Processing typically takes 20–31 business days after we receive and inspect the returned item (or approve the claim).
• Cash purchases may be refunded more quickly in-store where possible.
• Delivery/installation fees are generally non-refundable unless the issue is our fault.

8. Warranty

Many of our products carry a manufacturer's or company warranty covering structural defects under normal use (details provided at purchase or on the product). Warranty claims follow a similar reporting process.

Warranty does not cover normal wear and tear, misuse, improper assembly/installation (if not done by us), or damage after delivery due to customer handling.

9. Exceptions

We reserve the right to refuse returns that do not meet the conditions above or where the item shows signs of use, damage caused by the customer, or missing parts/packaging (except for the reported defect).

This does not affect your statutory rights for genuinely defective goods.

10. Contact & Escalation

For any refund, return, or quality concerns:

If we cannot resolve the matter satisfactorily, you may contact the Lagos State Consumer Protection Agency (LASCOPA) or the Federal Competition and Consumer Protection Commission (FCCPC).

This policy may be updated. The version on our website or provided at the time of purchase applies.

By completing a purchase, you acknowledge that you have read and understood this policy.

We value your business and aim to make every transaction smooth and satisfactory. Thank you for choosing Teezy Furniture Limited.